Terms and Conditions

The purpose of this agreement is to explain what I can offer as a person centred counsellor, and to set out the terms of our working arrangement and expectations of both parties. Please feel free to get in touch before we start working together if you have any questions or if you have any concerns about anything in this agreement.

Counselling Service

I am grounded in a person centred theory, which means that my counselling style is client led and the goal of therapy is to empower the client to develop more self-awareness, to clarify their aims and to make the changes they desire. To support my clients in this process I create a safe, warm and non-judgemental environment. You as the client decide what you bring to the session each week. A core belief in person centred counselling is that the client is the best expert on themselves. Therefore, I will not be in a position to offer advice or tell you what to do. Instead, we work together to explore what may have contributed to your current issues, how you might want to approach things going forward and any challenges this change might bring.

You can find more information about person centred approach to counselling on the BACP website: https://www.bacp.co.uk/about-therapy/types-of-therapy/person-centred-counselling/

Person centred therapy is not suitable for individuals currently in crisis and at risk of taking their own life and I am unable to work with such clients. Please contact your doctor or call SNS 24 (health helpline) on 808 24 24 24 immediately. In life threatening situations call emergency services on 112 or attend A&E (“Serviço de Urgência”) at a hospital.

Code of Ethics

I am a member of the British Association for Counselling and Psychotherapy and I conduct my practice within the BACP ‘Ethical Framework for Counsellors’, and also the BACP Guidelines for Online Counselling and Psychotherapy. Both of these documents can be found at www.bacp.co.uk


You can expect our counselling sessions to be confidential. However, I am legally bound to make disclosure to the necessary authorities if a client reveals that they are at a serious risk of causing harm to themselves or others, or they disclose involvement in a criminal activity e.g. terrorism, money laundering or drug trafficking. I am also obliged to disclose information if it is ordered by court. If I have an obligation to break confidentiality in any of those circumstances, I will always endeavour to discuss this with the client first if possible. As a member of BACP I receive regular supervision and I discuss my work with another counsellor. However, in supervision I withhold any identifying details of my clients.

Duration of Counselling

A standard ‘counselling hour’ is 50 minutes long and appointments are usually arranged at the same time every week. If you arrive late to your session, we will work together for the remainder of the time. In-person appointments are reserved for clients who attend their sessions weekly. Fortnightly or monthly therapy sessions are available online only.

It is difficult to predict how many sessions a client will need, as it very much depends on a personal situation as well as goals and expectations of the client. Short term counselling usually involves 6-8 sessions and it is suitable to address a specific issue. For more complex issues or when an issue isn’t clear, more sessions may be needed. It is common to initially agree to work together for 6 or 8 sessions and to review progress periodically. For long term clients we will allocate time to discuss progress and the plan going forward every 2-3 months, unless the client requests a more frequent review.


I charge 70€ for a 50-minute session.

Please arrange a payment minimum 24h before our session time to confirm your booking. You can make the payment via a bank transfer to IBAN: PT50 0023 0000 4567 7656 7679 4 SWIFT: ACTVPTPL, by card (via MB Way network) or by cash.

I allocate some clinical time for work with clients on low income and unemployed. Please note these reduced fee online sessions are in high demand and usually involve a long waiting list. If you are interested in joining the list, please get in touch for more details.

Cancellation and Missed Appointments Policy

I have a standard 24h cancellation policy. If you need to cancel or re-schedule an appointment, please let me know minimum 24h before the session time by email or by phone (voicemail is fine) to make sure that no charge will be made. Missed sessions and cancellations made less than 24h before the appointment will incur a full session fee. The cancellation or missed appointment fee may be waived only under exceptional circumstances and solely at my discretion.

Payments for late cancellations and missed appointments should be settled in full before the next session.

Attending appointments weekly is important for building the therapeutic relationship and maintaining the momentum and based on my experience I find it essential for effective therapy. Therefore, I reserve the right to review our work together and terminate our relationship if the client cancels more than 3 appointments in a 3 months rolling period.

Online Counselling

If we experience technical issues with the internet connection, software or hardware during our online session, I will call you on the number you have provided and we will complete the session by phone.

Social Media

To ensure that our relationship remains professional and therapeutic I do not send or accept personal social media invitations. However, I have official Lisbon Counselling social media accounts, which are available for you to follow.

Contact Outside of Sessions

Contact outside of sessions should be limited to practical matters such as cancelling or re-scheduling a session. To do so you can contact me by email or by phone (voicemail is fine). I work Mon to Fri and I will aim to respond to any communication within 24h.


I will always endeavour to give you 2 weeks’ notice if I have a planned commitment that prevents me from attending a confirmed session. If I have to cancel at short notice due an unexpected event, I will try to offer you an alternative time. If we can’t find a suitable alternative within that week, we will meet the following week at the usual time.

Terminating Counselling Relationship

A planned ending is an important part of the counselling process, so I ask that you give me at least one session notice before you intend to finish your therapy. There will be no pressure to continue. I request this notice to make sure that we have enough time to reflect on our work together to date and to discuss your plan for the immediate future e.g. your self-care plan after therapy.

I reserve the right to terminate our counselling relationship if you are not abiding by this counselling contract.

Additionally, in certain circumstances it is not possible to continue with person centred counselling e.g. substance abuse may be a contraindicator to therapy.

Data Protection

To enable me to work with clients effectively I keep records about all my clients. These records are confidential, they are stored securely, and they are kept subject to the Data Protection Act 1998 which gives clients the right to access personal data held about them. My privacy policy can be viewed here.


If you are not satisfied with ethical aspects of my work, I would kindly ask you to bring it up in session or via email, so that we can address it immediately. If you have a complaint about my professional work or my treatment of you that we cannot resolve together, you have the right to inform my professional body. You can find more information about the procedure for making a complaint about a practitioner on www.bacp.co.uk